Delivery Policy 交货政策
- Upon payment receipt confirmation, the lead time for delivery is around 7 working days.
确认收到您的款项后,大约7个工作日可以到货。
- Upon delivery, please check against your order form. In case of any query, please call the customer service within 72 hours. (017-268 0686,online.zen-sales@gisb.my).
收到快递后,请与订单核对。如有任何疑问,请在72小时内联系客服(017-268 0686,online.zen-sales@gisb.my)。
Return & Refund Policy退货&退款政策
- Lights: No return, refund or exchange.
金光明灯:恕不退货、不退款、不换货。
- Event Sponsorship: No refund or exchange.
活动赞助:恕不退款、不替换。
- Zen Merchandise:
禅意用品:
- Please contact customer service of this website (017-268 0686 and online.zen-sales@gisb.my) for any queries.
如有任何需求,请联系此网站客服(017-268 0686 and online.zen-sales@gisb.my)。
- Zen merchandise: no return; no exchange at any of our centers.
禅意用品,恕不退款、不退货,也不可在禅堂换货。
- There is no refund or exchange for all free gifts. The final free gift selections are determined by the company.
所有赠品,恕不退不换。最终赠品的选择概由本公司决定。
- If any merchandise cannot be supplied, payment will be refunded.
无法提供的货品将会安排退款。
- If any item received is defective, damaged, or does not match with the sales order, please contact customer service within 72 hours. Request thereafter will not be entertained.
如果收到的货品有品质问题、有损坏或是与订单内容不符合,请在72小时内联系客服处理。超过时限,恕不受理。
- The following conditions are not considered as quality issues:
以下情形不属于品质问题:
- Colour difference between photos and actual items.
照片与实物的色差。
- Minor deviation in size and colour from different batches.
不同批次货品存在的尺寸及色泽差异。
- Inherent shape, texture and impurities of natural stones.
天然矿石本有的形状、纹理与杂质。
- Colour difference between photos and actual items.
- Please contact customer service of this website (017-268 0686 and online.zen-sales@gisb.my) for any queries.
Notes 注意事项:
- The customer service will email a Customer Service Form, including the reference number, item details, and handling procedure.
客服会电邮提供客服单,含单号、物品明细、处理方式。
- All return items must be kept in their original condition with price tags, labels, packaging, etc.
所有退回的货品必须保持出售原状,包括价格标签、商标标识、包装等。
- Please indicate the reference number on the returned package.
请在外包装上注明单号。
- The company will review each request on a case by case basis and, in its sole discretion, determine whether the request is successful.
本公司有全权依据个别情况做出最终合理的处理。
- The company reserves the right to change and update this policy at any time in its absolute discretion.
本公司有全权随时更改及更新此政策。